Read me!

By making a purchase, you are agreeing to all of the following terms:

Ships & Hands

Once the purchase has been completed, a confirmation email will be sent to your designated email address.

S&H may take between 2 to 4 business days. 

Postage may vary greatly depending on your selected location and method. Hence, we request that you allow up to 10 (USA) / 28 (RoW) business days before contacting us about orders.

Our goods (unless otherwise specified) are shipped from Los Angeles, California.

NO COMBINED SHIPPING FOR SEPARATE ORDERS

Returns Policy

We absolutely do not offer returns or exchanges for:

  • A change of heart.
  • Incorrect selections.
  • Mistaken fields.
  • Damage from negligent handling by local postal services.
Thus, we strongly advise you to carefully review your cart prior to finalising payment.
 

We may consider returns and exchanges for the following scenarios:

  • An incorrect item being sent out.
  • A major print/production-related defect
Approvals will be granted on a case-by-case basis.

Once approved, the onus is on the customer to ensure that the return package reaches us safely. Though not mandatory, we recommend shipping the goods in a traceable manner, and take no responsibility whatsoever for lost returns.

Refunds are only available to orders that:

  1. Meet all of the above conditions.
  2. Have been made under 30 days from the date of request.
  3. Have been approved by an authorised member of our team.

To get in touch, email us at support@bilbybo.com - making sure to include your full name, order number, and reason for the return. Attach any relevant documentation (i.e. photos, invoices, etc) to aid in the smoother processing of the matter.

Payment Methods

Our secure payments are facilitated by Stripe 

As of present, we strongly recommend using only Visa, Mastercard or AMEX.

Although we do not offer dedicated support for the following methods, some orders placed with JCB, Discover, and Diners Club may still be processed - however, this must be done at your own risk.

If you are unsure at all, check with the team at Stripe for the most up-to-date information on compatibility.

Size Guide

T-Shirts

SIZE  SML MDM LRG LLG
Chest (cm) 47 52 56.5 61
Total Length (cm) 70 74 77.5 81

 

Hoods

SIZE 
SML
MDM
LRG
LLG
Chest (cm)
52
55
58
61
Total Length (cm)
72
74.5
77
79.5